FAQ's
Products & Materials
Q: What types of furniture do you offer?
A: Cozy Chair specializes in chairs, sofas, ottomans, cushions, and other comfort-first home accents. Each piece is designed to bring warmth, style, and relaxation to your space.
Q: Are your products handmade or mass-produced?
A: Our collections combine handcrafted quality with modern production. Every item is made with attention to detail, comfort, and durability.
Q: What materials do you use?
A: We use high-quality fabrics, solid wood, supportive cushions, and eco-conscious materials whenever possible. Each product listing includes detailed specs.
Orders & Shipping
Q: How do I place an order?
A: Simply browse our collections online, add items to your cart, and complete your purchase using our secure checkout system.
Q: Where do you ship?
A: We currently ship across [your country or regions—e.g., the U.S., Canada, worldwide]. For specific delivery locations, please check our shipping policy.
Q: How long will it take to receive my order?
A: Most in-stock items ship within 3–7 business days. Made-to-order or custom items may take longer—timelines are provided on each product page.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders over [insert amount, e.g., $100].
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 14 days of delivery. Items must be unused, in original condition, and in original packaging. Custom or final sale items are non-refundable.
Q: How do I start a return or exchange?
A: Email us at [support@cozychair.com] with your order number and reason for return. Our support team will guide you through the process.
Payments & Security
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and secure online payment options like Apple Pay and Google Pay.
Q: Is your website secure?
A: Absolutely. Our website uses SSL encryption and secure payment gateways to protect your data.
Care & Maintenance
Q: How do I clean my Cozy Chair furniture?
A: We recommend spot cleaning with a mild detergent and a soft cloth. For fabric care, check the instructions included with your item or refer to our Care Guide.
Contact & Support
Q: How can I reach your team?
A: You can contact us via email at [support@cozychair.com] or through the contact form on our website. We typically respond within 24 hours on business days.
Q: Do you offer design advice or styling help?
A: Yes! We’re happy to help. Reach out to us with photos or room measurements, and our team can recommend pieces to fit your space.
Still Need Help?
We’re just an email away. Reach us at [support@cozychair.com] or visit our Contact Us page. We’d love to assist you!